FAQ

Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping usually takes 5 to 10 business days depending on your location in Canada or the USA. You will receive a tracking number as soon as your order ships.
2. Do you offer free shipping?
Yes! We offer Free Shipping on all orders over $75 CAD. For orders below this amount, a small flat-rate shipping fee will be applied at checkout.
3. Can I track my order?
Absolutely. Once your order is dispatched, we will send you an email with a tracking link. You can also use our "Track Your Order" page directly on our website.
4. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is in its original condition.
5. How can I contact customer support?
We are here to help! You can reach us via our Contact Us page or by emailing us directly at support@marmouk.com. We typically respond within 24 hours